Privacy Policy

Last updated: January 2, 2026

At FatBrainLabs, we are committed to protecting the privacy and security of our users, especially children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, purchase our STEM kits, or participate in our community features.

1. Information We Collect

1.1 Personal Information

We collect the following personal information:

Name, email address, phone number (parent/guardian)
Shipping and billing addresses
Payment information (processed securely via payment providers)
Child's first name and age (for age-appropriate recommendations)
Account credentials (username and encrypted password)

1.2 Educational Data

Kit preferences and interests (Robotics, Chemistry, etc.)
Learning progress and completed projects (if shared)
Teacher/school information (for bulk orders)
Curriculum mapping data

1.3 User-Generated Content

Project photos and videos uploaded to community showcase
Reviews and ratings
Contest submissions
Comments and feedback

1.4 Technical Information

IP address, browser type, device information
Cookies and similar tracking technologies
Website usage data and analytics
Session recordings (anonymized)

2. How We Use Your Information

We use collected information to:

Process orders: Fulfill purchases, manage subscriptions, handle payments
Personalize experience: Recommend age-appropriate kits, customize content
Communicate: Send order updates, shipping notifications, customer support
Improve services: Analyze usage patterns, enhance product offerings
Marketing: Send promotional emails (with opt-out option)
Safety & compliance: Prevent fraud, enforce terms, comply with legal obligations
Community features: Display user showcases, manage contests, facilitate engagement

3. Children's Privacy (COPPA Compliance)

We take children's privacy seriously and comply with the Children's Online Privacy Protection Act (COPPA) and applicable Indian data protection laws.

Parental Consent: We require verifiable parental consent before collecting personal information from children under 13.
Limited Collection: We only collect the child's first name and age for educational purposes. No full names, photos, or contact information without consent.
Community Safety: Project uploads are moderated. We do not display identifying information publicly.
No Targeted Advertising: We do not use children's data for targeted advertising or behavioral profiling.
Parent Rights: Parents can review, edit, or delete their child's information at any time by contacting support@fatbrainlabs.com

4. How We Share Information

We do not sell your personal information. We share data only in these circumstances:

Service Providers: Payment processors (Razorpay, Stripe), shipping companies, email services, analytics tools (all under strict data protection agreements)
Schools/Institutions: With explicit consent, we share student progress data with authorized teachers/administrators
Legal Obligations: When required by law, court order, or to protect rights and safety
Business Transfers: In case of merger, acquisition, or asset sale (with notification to users)

5. Data Security

We implement industry-standard security measures to protect your information:

SSL/TLS encryption for data transmission
Encrypted storage of sensitive information
Secure payment processing (PCI-DSS compliant)
Regular security audits and vulnerability assessments
Access controls and authentication measures
Employee training on data protection practices

Note: No method of transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies for:

Essential cookies: Enable core website functionality (shopping cart, login)
Analytics cookies: Understand usage patterns, improve website performance
Preference cookies: Remember language, accessibility settings
Marketing cookies: Deliver relevant content (with your consent)

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect website functionality.

7. Your Rights

You have the right to:

Access: Request a copy of your personal data
Correct: Update inaccurate or incomplete information
Delete: Request deletion of your account and data (subject to legal requirements)
Object: Opt-out of marketing communications at any time
Restrict: Limit how we process your data
Portability: Receive your data in a structured format
Withdraw consent: Revoke consent for data processing

To exercise these rights, contact us at privacy@fatbrainlabs.com or use your account settings.

8. Data Retention

We retain personal information for as long as necessary to:

Provide our services and fulfill orders
Comply with legal, tax, and accounting obligations (typically 7 years)
Resolve disputes and enforce agreements

After the retention period, we securely delete or anonymize your data.

9. International Data Transfers

Your information may be transferred to and stored in countries outside India, including servers located in the United States or Europe. We ensure adequate safeguards are in place, including:

Standard contractual clauses approved by regulatory authorities
Data processing agreements with service providers
Compliance with GDPR and other international privacy laws

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via:

Email notification to registered users
Prominent notice on our website
Updated "Last Modified" date at the top of this page

Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: privacy@fatbrainlabs.com

Support: support@fatbrainlabs.com

Address: FatBrainLabs Private Limited, Chennai, Tamil Nadu, India

Data Protection Officer: dpo@fatbrainlabs.com